Privacy Policy

Effective Date: 01/02/2026
Platform Name: www.solarispnp.com
Operated by: Solaris PNP, No:8/372, Tholakkulam Building, Medical College Road, Kolenchery, Ernakulam-682311, Kerala, India

 

Order Cancellation

Buyer may cancel:

✔ before seller confirmation
✔ before dispatch

Not allowed:
❌ after dispatch
❌ custom or bulk production orders

 

Seller may cancel due to:

• pricing errors

Full refund issued if payment received.

 

Return Eligibility

Eligible:
✔ incorrect product
✔ major specification deviation
✔ quantity shortage

Not eligible:

✖ minor shade/brightness variation
✖ improper storage damage
✖ used or altered goods

 

Claim Timeline

Claims must be reported within 48 hours with supporting evidence.

 

Refund Processing

• Initiated within 5–7 business days after approval

• Bank processing time may vary

 

Return Shipping

• Seller bears cost if defect confirmed under eligible terms

 

GST Compliance

Credit notes must be issued where applicable under Goods and Services Tax.

 

Contact

Name: Remya Ajeesh
Email: solarispnp@gmail.com
Phone: +91 9995951272